Product Returns

Product Refund & Returns

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

Return Guarantee

If you would like to return an item you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Blister packs and sealed bottles must not be opened. We will refund the cost of the items; however shipping charges are non-refundable.

Unwanted Products

Our policy is to ensure that you are satisfied with your order from White Vape Co. If you are unhappy with an item when you receive it or if you simply change your mind please return it, with the despatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 30 working days.

We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you. You will only have to pay for the return postage of the Products.

Faulty Products

We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 30 days of receipt.

In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

For help with items later than 30 days after your initial purchase please email us for more information. This does not affect your Statutory Rights.

Exceptions

Some goods are exempt from being returned due to hygiene reasons. These include:

  • Opened e-liquids
  • Tanks / Atomisers / Pods which have been filled with liquid, used or removed from their sealed packaging.
  • Vape Kits which have been filled with liquid or used
  • Drip tips (mouthpieces)
  • Opened coils or pods.

To return an item, please email info@whitevapeco.uk